FAQ

General Inquiries

How Can I Contact You?
We’re here to assist you:

Is It Safe to Shop Online with Golden Venom?
Absolutely. Golden Venom is a Kuwait-based, independently managed brand. We never store credit card details or share your personal information. If you’re concerned, contact us to explore alternative ordering options.

Orders & Payments

What Payment Methods Do You Accept?
We currently accept credit card payments. For alternative payment methods, contact us to discuss your options.

How Can I Change or Cancel My Order?
You can request changes or cancellations within 3 hours of order confirmation. After this window, modifications cannot be made.

Sizing & Fit

What Size Should I Order?
We’re happy to help you find your perfect fit. Contact us for personalized guidance or request our sizing guide.

Shipping & Delivery

How Much Does Delivery Cost?

  • Kuwait: 3 KD flat rate per order.
  • International: 20 KD flat rate per order.

When Will My Order Arrive?
Delivery times vary based on location and customs clearance. International orders are shipped via DHL.

How Can I Track My Order?
Once your order ships, you’ll receive a WhatsApp message with your tracking details. Didn’t receive it? Contact us for assistance.

Pre-Orders

What Is a Pre-Order Item?
Pre-order items are purchased before they’re in stock.

Can I Cancel a Pre-Order?
Yes, you may cancel your pre-order before it’s processed. Contact us to arrange cancellation.

If I Ordered In-Stock and Pre-Order Items, Will They Ship Separately?
All items ship together once available. If you’d like to receive in-stock items sooner, contact us to arrange separate shipments.

Returns & Exchanges

What Is Your Return Policy?
All sales are final. Returns or exchanges are only accepted for damaged items, provided you notify us within 24 hours of receipt.

What If My Item Arrives Damaged or Faulty?
We ensure the highest quality in our products. If you receive a damaged or faulty item, contact us immediately for a review. An exchange will be arranged if the item is available.